ORM Services Provider

ONLINE REPUTATION MANAGEMENT

With growing engagement of social media platforms, we need to constantly monitor the negative reviews and comments in order to protect the websites reputation and brand name.

ORM (ONLINE REPUTATION MANAGEMENT)

With growing engagement of social media platforms, we need to constantly monitor the negative reviews and comments in order to protect the websites reputation and brand name. Even though online and offline comments are useful to understand and analyse customer preferences and gives them a platform to share their opinion and experience. However we have seen how some products and brands are defamed, trolling of celebrities, rating and reviews of products, services and individuals in several platforms lead to a breaking news!

We are here to assist you monitor, track and resolve customer feedback efficiently while protecting and preserving your brand value and yet resolve the customer complaints efficiently.

Our ORM Approach

It is absolutely necessary to effectively broaden your business prospects with social media platforms. However these open forums and discussions need to be carefully handled. Improve the web traffic and experience growth in customer base with new viewers to your website everyday with our Online Reputation Management Approach.

Corporate Reputation Handling and Management

Our professional team of Reputation handling experts help deal serious problems and reviews defaming our customers on social media platforms effectively. These are dealt with immediate effect to restore the issues at the earliest. This also helps to keep you focused on your business long term goals.

Personal Reputation Handling and Management

Not only websites or products, we also support personal media platforms. Celebrities or public figures have their own pages or sites wherein they are often trolled. We assist to manage and handle those cases by utilizing the PR campaigns.

Online Purchases and Review Management

For online shopping sites, there are often serious complains and reviews which might hinder the potential buying decision of the buyers. Our team here comes to rescue with their expert handling and managing skills to resolve or redirect the query to the respective department and leaves no stone unturned to make the customer happy.

Search Engine Reputation Monitoring

Our professionals keep monitoring and tracking your portal’s reputation via people’s reviews and comments everywhere in the web. As a result they resolve any discussion or issue that might lead to affecting your brand value or worsen the SEO or SERP ratings.

Our Success Attributes

Whether it is brand reputation management or resolving complains to improve your scores, we are here to assist you. Our services in Online Reputation Management involves wide range of services:

  • Cater to Customer Complains Proactively and Take Initiatives to Resolve them at the Earliest
  • Brand Reputation Protection and Management Strategies
  • Litigation Issues Handling
  • Emergency Actions
  • Resolving Complaints Adhering to Law Perspectives
  • Preventing the Publishing of Serious Issues in the Web Portals, Commercials or any Online Platform
  • Removal of Malicious Content
  • Recover from Identity Theft
Address

Office Number: 124, 1st Floor, Tower B, iThum, Sector 62, Noida, Uttar Pradesh 201309 (India)

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FAQ’s

We sign NDAs and Confidentiality Agreements as required by the client. All our employees work for us full-time and are bound by company Confidentiality and Non-Disclosure clauses. Additionally, for sensitive projects, we can sign custom NDAs.

We evaluate the results regularly, we test our work (we do both development and acceptance testing), we present it to you, we ask for customer feedback, so the customer knows what they need. They are getting what they are paying for. Also, we have constant communication with the client, so that there are no surprises and we proceed with development only after the client's approval.

Since the project (website/application/CRM) is developed individually for each client, we treat each job as their own. So, if the customer wants to take control and manage it themselves, we have no objection to doing so. However, in some cases where the application is developed using proprietary code, payment terms may vary on a case-by-case basis.

Our project management process covers everything from inception to successful completion of the project. We first understand the requirements and plan based on them, prioritize the tasks and start the execution with a well-structured process flow. During the execution, we make sure to track and monitor the progress of the project and during the final phase, we make sure to troubleshoot, test and deliver it with the final report of the project.

We have extensive experience working with clients in various time zones. Based in India, we operate as a remote-first company with team members across the United States, Europe, and South-East Asia. This global presence allows us to serve clients worldwide, regardless of location.

Our immensely talented technical team consistently thinks out of the box, producing truly innovative solutions leading to outstanding end results.

We are very excited about our work, and we enjoy doing it. We provide regular updates via email & messages and regularly show demos to our clients to ensure our customer’s satisfaction.

We set up a dedicated team for every project that consists of project manager/account manager, developers, UI/UX designers, QAs and business analysts. The team always keeps you in the communication channel and updates you about the progress of your project. Since you are the owner of the project, we assign full rights of the project to you only with mutual consent.

Maintaining and improving client satisfaction is our top priority. We achieve this through prompt customer support, whether during the project or after completion. We provide ongoing instant support once the final delivery is made and the web/app is live whether these are weekdays or not. We care for our client's websites/apps and take immediate actions to provide you the best solutions for any queries from our client's. So, if there are any bugs or defects in these 45-days period after the project is live, we will fix it free of cost.
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